We've received your email inquiry. Our team is reviewing your inquiry, and it will be assigned to a Element K Journals Customer Care professional trained to handle the matter. Our standard response time is between one to two business days. Please note, all emails will be answered in the order in which they have been received. If you have already contacted Customer Care via email regarding your inquiry, please be assured that we have received it. Therefore it isn't necessary to send multiple emails regarding the same issue, as it slows down the process in which we answer emails. Our goal is to answer all emails in a timely fashion. We appreciate your patience, understanding, and cooperation in helping us better serve you. Sincerely, Element K Journals Customer Relations