9 Mar
2006
9 Mar
'06
4:58 a.m.
Hi all
I suggest to set support request to pending directly as you reply them. In case user replies, it is automatically reopened and if he doesn't it is closed after 14 (I guess, it's configurable) days. This way requests without replies will automatically disappear and only those awaiting reaction from us will be show.
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Michal Čihař | http://cihar.com