Should I allow the user to submit error reports automatically without looking or adding his description to the events that lead to the error page. Currently I have two options for sending error reports. one is never send error report and the second is always ask to send. in the project description you wanted a third option to automatically send an error report. should I allow this option given that the user will not have the ability to add steps to reproduce the error to the report?
On 06/21/2013 12:26 PM, Mohamed Ashraf wrote:
Should I allow the user to submit error reports automatically without looking or adding his description to the events that lead to the error page. Currently I have two options for sending error reports. one is never send error report and the second is always ask to send. in the project description you wanted a third option to automatically send an error report. should I allow this option given that the user will not have the ability to add steps to reproduce the error to the report?
Yes, I believe that this would be useful for lazy people that otherwise would just turn the feature off. We would still get some info and some statistics of how often people are experiencing a certain error.
Bye, Rouslan
On Fri, Jun 21, 2013 at 6:42 PM, Rouslan Placella rouslan@placella.com wrote:
On 06/21/2013 12:26 PM, Mohamed Ashraf wrote:
Should I allow the user to submit error reports automatically without looking or adding his description to the events that lead to the error page. Currently I have two options for sending error reports. one is never send error report and the second is always ask to send. in the project description you wanted a third option to automatically send an error report. should I allow this option given that the user will not have the ability to add steps to reproduce the error to the report?
Yes, I believe that this would be useful for lazy people that otherwise would just turn the feature off. We would still get some info and some statistics of how often people are experiencing a certain error.
Bye, Rouslan
the problem now is interface clutter I don't know where to put the different options. currently the settings are available in user preferences to either always send, never send and always ask with the default to always ask. however let us consider that the user is using the default value of always ask. when the small error notification appears he may want to do any of the multiple options outlined below - see the report and add steps leading to the report before sending it - send the report without looking at it - ignore the error report
and also somewhere I have to give him the option to always send error reports without asking or to never do that. where should these be placed in the current scenario given that I do not want to have 5 buttons or checkboxes on the small error notification.
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On 06/21/2013 06:03 PM, Mohamed Ashraf wrote:
On Fri, Jun 21, 2013 at 6:42 PM, Rouslan Placella rouslan@placella.com wrote:
On 06/21/2013 12:26 PM, Mohamed Ashraf wrote:
Should I allow the user to submit error reports automatically without looking or adding his description to the events that lead to the error page. Currently I have two options for sending error reports. one is never send error report and the second is always ask to send. in the project description you wanted a third option to automatically send an error report. should I allow this option given that the user will not have the ability to add steps to reproduce the error to the report?
Yes, I believe that this would be useful for lazy people that otherwise would just turn the feature off. We would still get some info and some statistics of how often people are experiencing a certain error.
Bye, Rouslan
the problem now is interface clutter I don't know where to put the different options. currently the settings are available in user preferences to either always send, never send and always ask with the default to always ask. however let us consider that the user is using the default value of always ask. when the small error notification appears he may want to do any of the multiple options outlined below
- see the report and add steps leading to the report before sending it
- send the report without looking at it
- ignore the error report
and also somewhere I have to give him the option to always send error reports without asking or to never do that. where should these be placed in the current scenario given that I do not want to have 5 buttons or checkboxes on the small error notification.
Well, there are more than a few ways to skin this cat. Here's my idea of how we could handle it. Let's start with easy stuff. The "ignore the error" part could be just a small "X" at the edge of the notification. Then we could give the user a button to submit the error report, which would then bring up a dialog with the contents of the report and an optional extra information field. And we could have a third button to adjust the error reporting settings. Does this sounds good enough or am I missing something?
Bye, Rouslan
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Mohamed Ashraf -
Rouslan Placella